Lärarförbundet: Assign agents

The workplace ombudsmen, which consist of 12,000 representatives and 9,000 safety representatives, are an important target group for Lärarförbundet. In order to support them in their assignments, Lärarförbundet needed a relevant, up-to-date education and material that is easily accessible, reaches all agents and creates engagement at the workplace. The solution became a web-based education, largely consisting of dramatised film, which could replace a teacher-led day.

Our challenge

Lärarförbundet wanted a web-based education as a complement to the physical basic education for new agents, where some training modules would be open to all members as well. The education needed to be easy to find and to use with considerations on the time and place agents may work. Our project team therefore had a broad target group to relate to and, in addition, the content needed to be adaptable to varying conditions.

Our solution

The web-based education we developed consists of three sections where participants could take part in several situations that can be common to a new agent. These situations were portrayed with dramatised film. An actor in the role of an experienced agent guides and supports the participants through the web-education. The films are interspersed with animated fact sequences, exercise questions, reflective tasks and social exercises that allow participants to share their responses with other participants and be inspired by each other. In this way, the participants are continuously tested, apply and reflect on their knowledge. The training works on both computer and tablet so that the participants can complete it when and where it suits them, at their own pace.

Our strengths

The content we produced could replace a previous teacher-led day. At the same time, the web-based education contributes knowledge and documentation prior to discussion meetings. Another strength of the education itself is that the examples establish the agents’ reality, and partly the social exercises in which the participants are inspired by each other. Feeling support and affinity provides extra security in the role of a new agent.